FAQs Gempage

Frequently Asked Questions

Read the FAQs below to help answer any questions you may have

How do i receive my files after purchase?

After checkout you’ll get an instant download link and a confirmation email so you can access your spreadsheets right away.

Do you offer refunds?

Because our products are digital and delivered instantly, we can’t provide refunds. If you have trouble with a file, we’re happy to help until it works perfectly.

Can I edit and customize the templates?

Absolutely. All spreadsheets are fully editable - change colors, fonts and add your own data to fit your needs.

Can I use the templates for my business or clients?

Each purchase includes a personal license for your own use. If you’d like to use a template for multiple clients or commercial projects, please contact us for a commercial license.

What if I need help or have questions?

Just email us or use the contact form. We offer friendly email support and typically reply within 24 hours.

Do I need any special permissions or macros?

All our templates are macro-free. You will be able to use our templates without enabling macros.

Which programs do I need to use these templates?

Our files work with Google Sheets (free with a Google account) and Microsoft Excel 365

Do I need to pay to use Google Sheets or Excel?

Google Sheets is completely free to use with a Google account and works in any browser or mobile app. Microsoft Excel usually requires a Microsoft 365 subscription or a one-time purchase. Don’t worry, every template includes both versions, so if you don’t have Excel, you can still use the Google Sheets copy at no extra cost.

Can I download the templates more than once?

Absolutely. You can re-download your files anytime using the link in your purchase email.

Are the templates mobile-friendly?

Yes, you can open and edit them in the Google Sheets or Excel mobile apps, but for the best experience and full functionality we recommend using a desktop or laptop.